Hello There, Guest!

11-02-2012, 07:30 PM | Post: #1
Offline CVT-Op 
When the installation starts and the "end user license agreement" window pops up its stops responding.

I'm using Firefox that is "Run as administrater".
Any help?

Images:
[Image: b9510cf859bc45a2a1f54d5.png]

Not responding:
[Image: 5289b16a635541429e7ca84.png]
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11-02-2012, 07:59 PM | Post: #2
Offline Strac.CRO 
maybe disable antivirus and programs like "peerblock"

[Image: journeyv.jpg]

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11-02-2012, 08:15 PM | Post: #3
Offline HomeSen 
Attach your HiJackThis.log, please. a guide on how to create this file can be found in my signature: "Help us to help you"

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

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11-02-2012, 10:08 PM | Post: #4
Offline CVT-Op 
(11-02-2012 07:59 PM)Str1000ac Wrote:  maybe disable antivirus and programs like "peerblock"

Going to try this next. Didn't work on Google Chrome either.
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12-02-2012, 01:10 AM | Post: #5
Offline CVT-Op 
Any help?
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12-02-2012, 06:09 PM | Post: #6
Offline HomeSen 
(12-02-2012 01:10 AM)CVT-Op Wrote:  Any help?

Sure. If you attached your HiJackThis.log Wink

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

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15-02-2012, 12:05 AM | Post: #7
Offline CVT-Op 
Ok here is the log file now please help me i really wanna play.

Attached File(s)
.log  hijackthis.log (Size: 8.95 KB / Downloads: 8)

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15-02-2012, 08:17 AM | Post: #8
Offline HomeSen 
Okay, could you please close/disable RocketDock (it's known to sometimes cause problems in combination with the game), as well as ViGlance.

Additionally, you should decide which anti-virus you want to use. Currently you have AVG and Microsoft Security Essentials installed. It's never a good idea to have 2 AVs running at the same time since each can get into the other's way Wink

Should the installer still crash, make sure to have these two runtimes installed and updated:
HomeSen (self-quoting is 1337 xD) Wrote:Microsoft Visual C++ 2005 Runtime: http://www.microsoft.com/downloads/en/de...9C36F85647
Microsoft Visual C++ 2008 Runtime: http://www.microsoft.com/downloads/en/de...02B2AF5FC2

Download and install both, since both are needed for the game to work properly. And YES, you need BOTH since 2008 is NO update for 2005. Each of the packages provides different libraries Wink

Make sure to change the "download language" to the one your Windows is configured to. Also, please rename the files. Some guy/gal from Microsoft thought it is funny to give two completely different files the same name Dodgy

Also, please run WindowsUpdate after installing these two, to make sure that you have the latest updates Wink

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

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