again I say if they don't fix it.. everyone should put in a complaint to the BBB for false advertising and fraud. they are breaking federal law.
they are misleading people to purchase items that are advertised with specified abilities and that " last forever" and then taking those items away after purchase (making that statement false) and replacing them with a product that does not match what is advertised and is of lesser value.
Under federal law, the seller can not violate the Federal Trade Commission laws and regulations governing consumer protection and misleading marketing of products or services.
No matter what...TOS does not make you invincible or give you the right to break federal laws to sell your products.
and here is the post from Bailey for any that missed it..
(05-01-2012 05:19 AM)E.Bailey Wrote: To all those Canadians out there now that we have an answer i will post this as i already contacted a lawyer over Christmas (friend of mine) and he has advised me that we have several options regarding this (sorry to the rest of the world but this type of law is almost universal check your local laws).
None of these options are guaranteed to work out but as these weapons were advertised as "permanent" or "forever" we will have a very good case. There is very little case law around virtual property but what there is is all in our favour :-)
First piece of advice he says is to be patient, this could take months if not years and will take up some of your time and a little money if you are serious about it (cost of a small claims filing is usually $50 and we probably spent more on the weaps in the 1st place). But he also says it will cost EAsy much much more to fight 100000 small claims cases all around the world then it will be for each of us individually to file it and many of us will get default judgments when they don't show.
Second is to attempt to rectify through all other channels besides the courts first (judges dislike people jumping right to the courts). The only ones im aware of being with customer support and the BBB, document EVERYTHING, when you called/chatted/emailed, who it was you conversed with and what the outcome was. If you accept a resolution that is the final end of the process and what you get.
If that doesn't work to your satisfaction
1) If BF were purchased with a credit card, you can call your credit card company and file a services/product fraud complaint.
- Couple caveats with this option. The time since you made the purchase can greatly affect how this will turn out. If you bought the BF in Oct/Nov and the weapons at the same time you should be ok. 6 months previous to that it will be harder to argue.
- This now adds an additional company to the legal battle and can cause additional headaches for you but could also cause them for EAsy depending on how the CC company views this practice. The CC company may side with EAsy and deem it not fraud, at that point the charges will be restored to your CC.
2) Fraud and deceptive business practices (the courts)
Please note what Easy has done is not "bait and switch" it is actually classified as product/service or contract fraud depending on how it is viewed regarding virtual products(property) and the TOS (contract).
Fraud in this case is defined as advertising/selling a product/service then providing a substandard product/service than what was originally advertised. The hard part will be determining if what was provided is what we agreed to or not (TOS).
He reviewed the TOS and the section that the blues are pointing to DOES NOT state that they can remove/change/devalue currently owned virtual products when ever they like without compensation (he said if this is what EAsy's lawyers said they can do they need to be fired and disbarred). It does say they can change the inventory in their store and thats all unless their store inventory some how includes your characters inventory to which he can find no documentation saying so.
Additionally since the weapons were advertised as permanent and "forever" they cannot then go back and state that they have the right to change something that is "permanent" which has a direct dictionary definition of "Lasting or intended to last or remain unchanged indefinitely" which is what a layman would understand the word means and what the courts would consider.
Last thing is that the introduction of the customization closely followed by the removal of legacy weapon attachments is a very clear example of a company "enriching themselves through deception" as they sold you something, changed it and then charged you to get back what you already had. This being the case they could be up for massive fines or product injunctions if this was taken to criminal court (something else to look at)
Additionally he said we probably do not want to do a class action as it will actually be in EAsy's best interest as they will only need to fight one case in one district in each state/province/country filed.
So for all you out there we do have several resources, all depends on how far you want to take it. I personally do not know if i want to spend the time and effort for this as a BBB complaint takes 30 days and then a small claims case could take months to be heard but they have kinda ticked me off with this and the blue response in this thread reeks of arrogance.
For now, I am done with this game. I have not lost money but I will not support a game or company in any way that does this type of thing to their customers.
and the fact you guys barely peak your heads into the forum or give any responses is a complete act of disrespect. You know what your doing is wrong and you clearly do NOT care for your customers. I will be filing a complaint to the BBB for false advertising and fraud to help support the people that have been wronged here.
Also after the patch your game is nothing but mortar and heli spam...Your game is garbage now to be honest.
May karma kick you all in the backside..