Hello There, Guest!

25-08-2011, 06:41 PM | Post: #1
Offline XenonBl4de  Go to next Official Response...
Hi,
The PunkBuster kick me ever from the Server pls help me -.-"
(This post was last modified: 25-08-2011 06:45 PM by XenonBl4de.)
25-08-2011, 06:46 PM | Post: #2
Offline Commander_Niko 
Well... i'm trying to play BF P4F but when i'm on a server... i'm kicked everytime with this info: "Kicked by PunkBuster"...

What can i do... re-install the game or something like that?...

Help me please, I dont know what can i do...
(This post was last modified: 25-08-2011 07:05 PM by Commander_Niko.)
25-08-2011, 06:51 PM | Post: #3
Offline Commander_Niko 
I've the same problem... i dont know why... D:
26-08-2011, 06:31 AM | Post: #4
Offline Daematune 
No one can help you with this amount of information you presented, explain. What background programs were you running?
26-08-2011, 10:11 AM | Post: #5
Offline Eisscratch 
(22-08-2011 09:42 AM)Eisscratch Wrote:  You could try to manually update your PB by starting the exe and than clicking "update".

Another thing which would be helpful is your PB log, it is located here: C/Program Files/EA Games/BattlefieldPlay4Free/PB/pbcl.log

open it up and look what "errors" are standing in the log. Wink

Sig made by Tobias
26-08-2011, 10:23 AM | Post: #6
Online HomeSen 
May I add that the pbcl-path only applies for some people? Wink In most cases, the given file only tells you where to look for the correct one.

Finding the correct pbcl.log:
(10-06-2011 07:52 AM)HomeSen Wrote:  Please navigate to the pb folder inside your game folder. There should be a pbcl.log. Open it with Notepad. It should either contain the actual log data which is indicated by lines, such as:
Code:
[05.26.2011 10:06:19] WARNING: PB Kicks for Level 1 PB Restrictions on this Server
[05.26.2011 10:06:19] PB Server assigned guid = <guid removed>
[05.26.2011 10:06:19] Receiving from PB Server (w v1.794 | A1377 C2.244)
[05.26.2011 10:06:29] PnkBstrB service installed and started successfully
[05.26.2011 10:06:40] Master Query Sent to (MASTER5.EVENBALANCE.COM) 66.36.231.175
[05.26.2011 10:06:41] Received Master Security Information

Or it tells you, where the actual log file is stored, indicated by lines, such as:
Code:
[05.26.2011 10:02:40] Changing PunkBuster homepath to [C:\Users\homesen\AppData\Local\PunkBuster\BFP4F\pb\]

After you found the "correct" file, please ATTACH it here (do NOT copy&paste it into a post).

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

27-08-2011, 12:33 AM | Post: #7
Offline Commander_Niko 
Thanks Eiscrasscratch....
PB Works with out problems now... thnx so much Tongue
27-08-2011, 12:52 AM | Post: #8
Offline Visteus 
Can someone help me?
I keep getting kicked 2 min into joining a serve4r and happens at every server I join.

Attached File(s)
.log  pbcl.log (Size: 131.66 KB / Downloads: 465)

(This post was last modified: 27-08-2011 01:09 AM by Visteus.)
27-08-2011, 12:54 AM | Post: #9
Offline Tanis 
(27-08-2011 12:52 AM)Visteus Wrote:  Having the same problem,but I cant seem to find any problem.
Can someone help me?

Reinstall Punkbuster. Go to http://www.evenbalance.com and download the setup from them. Install and update and you should be back into the fight.

[img]http://img535.imageshack.us/img535/655/taniscmsigd.png[img]
Thanks to Tobias for the sig! [] Dxdiag and HiJackThis
27-08-2011, 01:02 AM | Post: #10
Offline Visteus 
(27-08-2011 12:54 AM)Tanis Wrote:  
(27-08-2011 12:52 AM)Visteus Wrote:  Having the same problem,but I cant seem to find any problem.
Can someone help me?

Reinstall Punkbuster. Go to http://www.evenbalance.com and download the setup from them. Install and update and you should be back into the fight.

Thanks
(This post was last modified: 27-08-2011 01:20 AM by Visteus.)
27-08-2011, 01:21 AM | Post: #11
Offline Visteus 
Still having problems,even after I've updated it (several times)
Code:
[08.26.2011 19:24:46] Attempting to resolve master2.evenbalance.com
[08.26.2011 19:24:46] Resolved to [204.15.228.214] (15)
[08.26.2011 19:24:46] PunkBuster Client (v2.244 | A0) Enabled
[08.26.2011 19:24:46] Game Version [1.17.227018.0]
[08.26.2011 19:24:46] Not Connected to a Server
[08.26.2011 19:24:46] Connected to Server 62.247.128.100:1234
[08.26.2011 19:25:23] PB Services socket initialized
[08.26.2011 19:25:27] WARNING: PB Kicks for Name Spamming and Non-standard Characters and Level 2 PB Restrictions on this Server
[08.26.2011 19:25:27] PB Server assigned guid = d8354ec1ec57688b8f2da5d44b6ba692
[08.26.2011 19:25:27] Receiving from PB Server (w v1.824 | A1377 C2.244)
[08.26.2011 19:25:28] PnkBstrA successfully loaded PnkBstrB
[08.26.2011 19:25:32] PnkBstrB service installed and started successfully
[08.26.2011 19:26:09] RESTRICTION: Service Communication Failure: PnkBstrB.exe heartbeats stopped
[08.26.2011 19:26:54] PunkBuster Client (v2.244 | A1377) Enabled
[08.26.2011 19:26:54] Not Connected to a Server
[08.26.2011 19:26:56] Connected to Server 62.247.128.100:1234
[08.26.2011 19:28:29] Attempting to resolve master3.evenbalance.com
[08.26.2011 19:28:29] Resolved to [216.240.146.139] (15)
[08.26.2011 19:28:29] PunkBuster Client (v2.244 | A0) Enabled
[08.26.2011 19:28:29] Game Version [1.17.227018.0]
[08.26.2011 19:28:29] Not Connected to a Server
[08.26.2011 19:28:29] Connected to Server 62.247.128.100:1234
[08.26.2011 19:28:57] PB Services socket initialized
[08.26.2011 19:29:18] PnkBstrA successfully loaded PnkBstrB
[08.26.2011 19:29:22] PnkBstrB service installed and started successfully
[08.26.2011 19:29:22] WARNING: PB Kicks for Name Spamming and Non-standard Characters and Level 2 PB Restrictions on this Server
[08.26.2011 19:29:22] PB Server assigned guid = d8354ec1ec57688b8f2da5d44b6ba692
[08.26.2011 19:29:22] Receiving from PB Server (w v1.824 | A1377 C2.244)
[08.26.2011 19:31:12] RESTRICTION: Service Communication Failure: PnkBstrB.exe no heartbeats
[08.26.2011 19:31:59] PunkBuster Client (v2.244 | A1377) Enabled
[08.26.2011 19:31:59] Not Connected to a Server
[08.26.2011 19:31:59] Connected to Server 62.247.128.100:1234
[08.26.2011 19:32:19] WARNING: PB Kicks for Name Spamming and Non-standard Characters and Level 2 PB Restrictions on this Server
[08.26.2011 19:32:19] PB Server assigned guid = d8354ec1ec57688b8f2da5d44b6ba692
[08.26.2011 19:32:19] Receiving from PB Server (w v1.824 | A1377 C2.244)
[08.26.2011 19:32:25] PnkBstrB service installed and started successfully
[08.26.2011 19:32:29] Master Query Sent to (BFP4F1.EVENBALANCE.COM) 66.180.170.20
[08.26.2011 19:34:19] RESTRICTION: Service Communication Failure: PnkBstrB.exe no heartbeats
[08.26.2011 19:44:08] Attempting to resolve master7.evenbalance.com
[08.26.2011 19:44:08] Resolved to [216.240.146.139] (15)
[08.26.2011 19:44:08] PunkBuster Client (v2.244 | A0) Enabled
[08.26.2011 19:44:08] Game Version [1.17.227018.0]
[08.26.2011 19:44:08] Not Connected to a Server
[08.26.2011 19:44:08] Connected to Server 62.247.128.100:1234
[08.26.2011 19:44:37] PB Services socket initialized
[08.26.2011 19:44:41] PB Server assigned guid = d8354ec1ec57688b8f2da5d44b6ba692
[08.26.2011 19:44:41] Receiving from PB Server (w v1.824 | A1377 C2.244)
[08.26.2011 19:44:47] PnkBstrA successfully loaded PnkBstrB
[08.26.2011 19:44:51] PnkBstrB service installed and started successfully
[08.26.2011 19:46:43] RESTRICTION: Service Communication Failure: PnkBstrB.exe no heartbeats
[08.26.2011 20:06:07] Attempting to resolve master5.evenbalance.com
[08.26.2011 20:06:07] Resolved to [66.36.231.175] (15)
[08.26.2011 20:06:07] PunkBuster Client (v2.244 | A0) Enabled
[08.26.2011 20:06:08] Game Version [1.17.227018.0]
[08.26.2011 20:06:08] Not Connected to a Server
[08.26.2011 20:06:08] Received Master Security Information
[08.26.2011 20:06:08] Connected to Server 62.247.128.100:1234
[08.26.2011 20:06:39] PB Services socket initialized
[08.26.2011 20:06:42] WARNING: PB Kicks for Name Spamming and Non-standard Characters and Level 2 PB Restrictions on this Server
[08.26.2011 20:06:42] PB Server assigned guid = d8354ec1ec57688b8f2da5d44b6ba692
[08.26.2011 20:06:42] Receiving from PB Server (w v1.824 | A1377 C2.244)
[08.26.2011 20:06:44] PnkBstrA successfully loaded PnkBstrB
[08.26.2011 20:06:48] PnkBstrB service installed and started successfully
[08.26.2011 20:07:23] RESTRICTION: Service Communication Failure: PnkBstrB.exe heartbeats stopped
(This post was last modified: 27-08-2011 01:42 AM by Visteus.)
27-08-2011, 12:22 PM | Post: #12
Offline Visteus 
Keep getting the same problem. And the log keeps saying:
Code:
[08.26.2011 20:07:23] RESTRICTION: Service Communication Failure: PnkBstrB.exe heartbeats stopped

I don't know what to do. Does anyone else have an answer?

System specs:
Code:
Operating System: Windows 7 Ultimate 32-bit
          Processor: AMD Processor model unknown, ~2.4GHz
             Memory: 4096MB RAM
Available OS Memory: 3454MB RAM
27-08-2011, 02:16 PM | Post: #13
Online HomeSen 
Does it happen on all servers, or is it only on some specific server?
Have you already tried repairing the PunkBuster services? Navigate to the pb folder inside your game folder and run the pbsvc_p4f.exe.
Also, please take a look at the PunkBuster Troubleshooting Guide.

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

27-08-2011, 03:47 PM | Post: #14
Offline Visteus 
(27-08-2011 02:16 PM)HomeSen Wrote:  Does it happen on all servers, or is it only on some specific server?
Have you already tried repairing the PunkBuster services? Navigate to the pb folder inside your game folder and run the pbsvc_p4f.exe.
Also, please take a look at the PunkBuster Troubleshooting Guide.

I have updated punkbuster,and I have tried every server I have bookmarked (around 10-15),and the same thing happens. And I have submitted a ticket to Even Balance Tech Support,with no reply so far.
I didn't change any settings or anything, I just tried to get on yesterday and started having this problem,and it keeps saying
"[08.26.2011 20:07:23] RESTRICTION: Service Communication Failure: PnkBstrB.exe heartbeats stopped" in the .log file,which comes up less than 5 minutes after I join a server.

Attached the log file below

Attached File(s)
.log  pbcl.log (Size: 136.85 KB / Downloads: 71)

(This post was last modified: 27-08-2011 03:53 PM by Visteus.)
27-08-2011, 09:13 PM | Post: #15
Offline Visteus 
Just got a screenshot of when it happens,although it usually just kicks me without anything about the connection. I have set Pnkbstr A and B (the .exe) to run as an admin,but I still get them same problem.
[Image: screen002.png]
28-08-2011, 02:23 AM | Post: #16
Offline Visteus 
Just found a fix.
I went to "C:\Users\Computer\Documents\Battlefield Play4Free\mods\main\cache" and deleted everything there. Don't know how it worked,but I heard that it can fix connectivity issues (somehow),so I tried it just to see if it did anything,and now the game's running fine.
(This post was last modified: 28-08-2011 12:58 PM by Visteus.)
28-08-2011, 11:18 AM | Post: #17
Online HomeSen 
(28-08-2011 02:23 AM)Visteus Wrote:  Just found a fix.
I went to "C:\Users\Computer\Documents\Battlefield Play4Free\mods\main\cache" and deleted everything there,and it runs fine now.

Good to know that this also solves PunkBuster problems. Though I don't understand how the shader cache could affect PunkBuster Dodgy But I'll take a mental note, so I can suggest it to others with the same problem.
Thanks for sharing Smile

I am a Community Moderator, not an Official EA Representative
[Image: cache.png]
Thanks to cpt.stone for that awesome piece of art

Help us to help you! (DxDiag.txt & HiJackThis.log) | Stuck on Loading screen? | How To: Properly uninstalling the game | PunkBuster issues? Read here.

21-09-2011, 09:14 PM | Post: #18
Offline SloBambusar 
for my pnkBstrB.exe heartbeat problem solution was LOWERING RESOLUTION to 1024x768
looks like some overheating or fan speed problem
22-09-2011, 05:56 AM | Post: #19
Offline TheBestYet91 
(27-08-2011 03:47 PM)Visteus Wrote:  
(27-08-2011 02:16 PM)HomeSen Wrote:  Does it happen on all servers, or is it only on some specific server?
Have you already tried repairing the PunkBuster services? Navigate to the pb folder inside your game folder and run the pbsvc_p4f.exe.
Also, please take a look at the PunkBuster Troubleshooting Guide.

I have updated punkbuster,and I have tried every server I have bookmarked (around 10-15),and the same thing happens. And I have submitted a ticket to Even Balance Tech Support,with no reply so far.
I didn't change any settings or anything, I just tried to get on yesterday and started having this problem,and it keeps saying
"[08.26.2011 20:07:23] RESTRICTION: Service Communication Failure: PnkBstrB.exe heartbeats stopped" in the .log file,which comes up less than 5 minutes after I join a server.

Attached the log file below

Getting the same problem, can someone help?
18-10-2011, 02:03 AM | Post: #20
Offline lexmy 
(28-08-2011 02:23 AM)Visteus Wrote:  Just found a fix.
I went to "C:\Users\Computer\Documents\Battlefield Play4Free\mods\main\cache" and deleted everything there. Don't know how it worked,but I heard that it can fix connectivity issues (somehow),so I tried it just to see if it did anything,and now the game's running fine.

where do i go i cant find it

[Image: lexmydone.png]



Forum Jump:


WEB_PLAYER_PROFILE_ADD_TO_FRIENDS
WEB_PLAYER_PROFILE_REMOVE_FROM_FRIENDS
/en/ajax/checkFriendStatus
/en/ajax/friend
Battlefield Play4Free requires Windows XP or newer, sorry!
Please upgrade to Internet Explorer 5 or newer.
The 64bit version of Internet Explorer is not currently supported, please use the 32bit version.
Please upgrade to Firefox 1.5 or newer.
Please try Internet Explorer, Firefox or Chrome.
Battlefield Play4Free does not currently work with your browser.