An email I just sent to firstname.lastname@example.org:
Since we the Battlefield community are not getting any feedback on the forum, I have decided to reach out via e-mail. As of right now it is 7:45 PM in Sweden as I write this. I probably won't hear anything back until tomorrow morning.
So let's get down to it. This was a post I put in the Battlefield Play 4 Free forum:
"Fowler Wrote: I have sent Silvanoshi a pm and or @OskarBurman on twitter messages. We need to play this right ladies and gents. We also need to stop all this talk of DDos attacks. They need to know the community is not happy with the decision they made on Dec 20, 2011. You can rant and vent about pulling your money out and ceasing the rental of clan servers. Hitting their wallets is one thing, threatening them with assaults and DDos attacks is childish.
Your community is not happy. You have a chance here, a chance to get a good reputation for both EAsy and EA.
Step 1: Admit that the Dec 20th update was a horrible decision. Announce it publicly in the forum and elsewhere on the BP4F site.
Step 2: All those with +3 weapons or equivalent of Veterans Weapons, be given back exactly what they paid for. BP4F is a pay to play game. "Fair and Balanced Play" should mean, those that haven't spent money to be on the same tier as your elite players can fork up the money to be there, if not..oh well.
An example of unfair:
I had purchased the Elite M24 Sniper Rifle. Before Dec 20th it held 9 rounds in the mag. After the update I can only hold 6, unless, I rent an expanded mag for another 3 rounds. So I had 9 rounds, now have 6, but you want me to pay more money for something I already had. Not a good business model.
In this forum there are many diagrams of Elite Weapons next to +3 statistics. You community is not stupid. We know what we paid for and what we now have. If you decide to fix this issue, please let it be known that this community WILL make sure that the weapons we receive are on par with the Elite Weapons we originally purchased.
If this issue is addressed, and you admit your mistake a few things might happen. I am not saying that they 100% will happen but might.
1: Paying players may return.
2: Well known clans might resume server rentals.
3: You could actually save face with your community.
4: New players would feel comfortable paying to be on the same tier as people who pay for Elite Weapons.
You have a chance to save face and make money. Also if I were you, lower your prices. More people would spend money if prices weren't so high. Lower Prices = Higher Volume of purchases. Here in the US we have a huge chain of stores known as Wal-Mart. They have low prices and extremely high sales volume.
Yes guys I pulled the Wal-Mart card..
It's a relatively simple business model and one I think would make people come back and play. Also, and here's a big one, please discuss things with your community before you make a bad decision like this again. Involve the people who make you money, that would be a huge step." <--End of Post
During your normal working hours I sent many messages to different members of you staff and have not heard anything in return. We as the community did however receive this response:
Ainudil Wrote: It isn't about -ignoring- legacy players. Simple fact is that this is our stance: http://battlefield.play4free.com/en/foru...?tid=61323
That was a gigantic slap in the face to your paying community. I do not see how a company could go so far as to actually hurt the people "pay customers" who make them money. Is this the type of support we as a community can expect? If you ask me this is piss poor service. We as a "PAYING" community do NOT accept this answer. If someone could please respond to this e-mail it would be appreciated. EAsy stands to lose a lot of paying players, due to this update. We had to deal with this fiasco while you were all on holiday break. NOW we would appreciate some answers on some resolution.
I would also appreciate this e-mail be put in the hands of Oscar Burman and Ben Cousin, also a valid response to this e-mail would be appreciated as well.
You all need to stop worrying about the "Camera Shake" issue and get our products back we paid for.
Thanks for your time.